Privacy Policy

Who We Are

CiviBrowse is a document preparation and coordination assistance service operating from 2F, Laurente Bldg, J C Aquino Ave, Butuan City, 8600 Agusan del Norte, Philippines. We assist Filipinos with organizing documents, coordinating notarization and apostille processing, scheduling appointments with government offices, and managing courier logistics for document pickup and delivery.

We are the personal information controller for data collected through this website and our service engagements. For data privacy concerns, you may contact us at info@civibrowse.com or +63 85 300 0052.

What Information We Collect

We collect personal information in the following ways:

Information you provide directly: When you fill out our contact form, you provide your name, email address, the subject of your inquiry, and the content of your message. If you engage our services, we may collect additional information necessary to coordinate your document processing, such as your address, the types of documents to be processed, and contact details for scheduling purposes.

Information collected automatically: When you visit our website, we may collect technical information such as your IP address, browser type, device type, pages visited, and the date and time of your visit. This information is collected through cookies and similar technologies. See our Cookie Policy for details.

Information from third parties: We do not purchase personal data from third-party sources. Any information we receive about you comes directly from you or from the service process you have authorized us to coordinate on your behalf.

Why We Use Your Information

Your personal information is used only for the following purposes:

To respond to your inquiries: When you contact us through the website form or by email, we use your name and email address to respond to your question or request.

To coordinate document processing services: If you engage our coordination services, we use the information you provide to organize your requirements checklist, schedule appointments with relevant government offices, coordinate courier services, and track processing status.

To improve our website: Anonymized technical data helps us understand how the website is used so we can improve its content and functionality.

To comply with legal obligations: We may retain certain records as required by applicable Philippine laws and regulations.

We do not use your personal information for marketing purposes without your explicit consent, and we do not sell your personal data to any third party.

Legal Basis for Processing

Under the Data Privacy Act of 2012, we process your personal information based on the following lawful bases:

Your consent, which you provide when you submit our contact form or engage our services. You may withdraw consent at any time by contacting us, though withdrawal does not affect processing already completed.

The performance of a contract or service engagement, where processing is necessary to fulfill the coordination services you have requested.

Compliance with a legal obligation, where applicable Philippine law requires us to retain or process certain information.

Legitimate interests, for anonymized website analytics that do not identify you individually.

Who We Share Your Information With

We share your personal information only where necessary and only with the following categories of recipients:

Government agencies: As part of our coordination services, documents and relevant information are submitted to agencies such as the DFA, NBI, PRC, and PSA. This is done at your direction and for the purpose of processing your documents.

Courier partners: Contact and address information is shared with vetted courier services for the purpose of document pickup and delivery coordination.

Service providers: We may use third-party service providers for website hosting and email services. These providers are bound by data processing agreements and may not use your data for their own purposes.

We do not share your personal information with advertisers, data brokers, or any other commercial third parties.

How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes described in this policy, or as required by law.

Contact form inquiries are retained for a reasonable period to allow for follow-up, after which they are deleted unless they have led to a service engagement. Service engagement records, including document processing coordination records, are retained for a period consistent with applicable legal requirements under Philippine law. Website analytics data is retained in anonymized form for internal use.

You may request deletion of your personal information at any time, subject to any legal retention obligations we are required to fulfill.

Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173, you have the following rights regarding your personal information held by CiviBrowse:

Right to be informed: You have the right to know that your personal data is being processed and the purposes for which it is used.

Right of access: You may request a copy of the personal information we hold about you.

Right to rectification: You may request correction of inaccurate or incomplete personal information.

Right to erasure: You may request deletion of your personal information, subject to legal retention requirements.

Right to data portability: You may request a copy of your personal information in a structured, machine-readable format.

Right to object: You may object to the processing of your personal information on grounds relating to your particular situation.

Right to file a complaint: You have the right to lodge a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

To exercise any of these rights, contact us at info@civibrowse.com or +63 85 300 0052.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include secure email communication, access controls on our internal systems, and careful vetting of service providers who handle personal data on our behalf.

No method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

Children's Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us About Privacy

For questions, requests, or concerns about this Privacy Policy or how your personal information is handled, contact us at:

CiviBrowse
2F, Laurente Bldg, J C Aquino Ave
Butuan City, 8600 Agusan del Norte
Philippines
Email: info@civibrowse.com
Phone: +63 85 300 0052